Mail A Letter FAQs
The answers to our most frequently asked questions:
Q. How do I use Mail A Letter?
Log in to your secure Mail A Letter account on the
Login
page. Write or upload a letter on the
Compose My Letters
page and supply the mailing address. Preview your letter and give final approval.
Mail A Letter will print and mail the letter through the USPS to the address you
provide. You can store your letters in
My Mailbox and
frequent contact addresses in
My Address Book.
Q. How much does the service cost?*
Registration and your Mail A Letter account are free.
To send a letter to an address in the United States, it's 99¢ for the 1st page,
25¢ each additional page.
Q. Do you mail internationally?*
Yes. Mail A Letter will accept orders from anywhere in the world and send to any
address in the world. Mail A Letter provides international mailing for a flat fee
of $1.99 for the 1st page, $0.25 each additional page.
Q. Do you offer any special delivery services?*
Yes. For US address delivery, we offer Certified Mail with Return Receipt Service
for an additional $6.00 per letter, Express Mail Overnight Service for an additional
$24.50 and Registered Mail Service with Return Receipt Service for an additional
$20.00. If you require special delivery for international mailings, please
contact us.
Q. Can I add a return envelope? Is it stamped?*
Yes, Mail A Letter provides a return envelope option for an additional $1.00. The
cost includes first-class postage for US destinations. The address will be the same
as your return address. There is a check box on
Compose My Letters
to include a self-addressed return envelope. We use a #9 size envelope. We can use
a legal size envelope at no extra charge but it must be tri-folded in order to fit.
Contact us to request the #10 size return envelope.
Q. What forms of payment do you accept?*
For the fastest payment service, Mail A Letter provides customers with My MailBank.
Add funds to your MailBank with a VISA, MasterCard, American Express or Discover
credit card. Mail A Letter also accepts payment for individual orders from VISA,
MasterCard, American Express, Discover and payment through PayPal and Google Checkout.
PayPal and Google Checkout also allow you to write electronic checks or pay with
a direct transfer from your bank account.
Q. Do you discount for large mailings?*
Yes. If you pay using our MailBank option, we can provide up to 15% off.
Q. What kind of documents can I send?
Statements, notifications, invoices, announcements, thank you letters, marketing
promotions, renewal notices, data sheets, promotions, quotes, product data sheets,
event notifications, investor relations, thank you letters, personal letters, etc…any
paper that can be sent through US first class mail and complies with our Terms Of
Use.
Q. Do you advertise Mail A Letter in my letters?
To respect your privacy, Mail A Letter does not place any advertisement on your letters or envelopes.
Q. When can I use this service?
Aside from scheduled downtimes for website maintenance, Mail A Letter is available
24 hours a day, every day.
Q. Is there a maximum or minimum number of letters allowed?
No, send 1 letter or many.
Q. Can I mail the same letter to many people at once?
Yes. Compile or upload a mailing list of all the addresses in
My Address Book and create a name for this list. Then on
Compose My Letters, select this list when you want to use it for your
letters.
Q. Can I do a mail merge for many personalized letters or invoices?
Yes. A mail merge is possible with our assistance at no extra charge. Once you’ve
uploaded the merge document with the merge variables,
contact
Customer Support. We’ll import the recipients and additional variables,
completing the merge and notify you when the letters are ready for your approval
and payment.
Q. Can I upload complete letters or add documents and photos to my letters? Which
data file formats are supported for uploads and attachments?
Yes, you can upload all or part of a letter on the
Compose My
Letters page, in the lower left hand box called "Attachments". Photos are
best displayed if you embed them into a document on your computer, and then upload
that document. We accept the following file formats: Adobe PDF (.pdf), Microsoft
Word (.doc,.docx), HTML (.htm,.html), Rich Text format (.rtf) and text (.txt).
Q. Can I add a signature to my letter?
Yes. You can add a digital signature in a format accepted by Mail A Letter.
Q. Can I use my own letterhead?
Yes. Simply compose the letters on your computer using your letterhead and upload
the complete document when ready on
Compose My Letters.
The documents you upload will have all the letterhead with fonts and colors which
will then be printed for the mailings.
Q. If I write or upload a letter with specific color and fonts, will the letter
be printed in the same color and fonts?
Yes. Mail A Letter can print in black & white and color. The colors and fonts (as
well as language characters) you submit will be printed on the letter. Please note,
the language options will be for the letter only, not the envelope, since all mailings
originate in the US.
Q. If I upload a letter with color images, will the letter be printed with the images
in color?
Yes. All images are printed as provided.
Q. What address is used for the return address?
You provide the return address when you initially set up your account. To change
your return address, go to My Account in the upper left hand corner of the site.
Q. Can I add my company logo to the return address and specify the font for the
envelope?
Yes.
contact Customer Support and provide the logo and
fonts you wish to use for your return address at no extra charge. Please note, the
foreign character options are not available on the envelope, since all mailings
originate in the US.
Q. How do you print the letters?
Mail A Letter prints letters on white premium laser paper, 8 1/2in. x 11in., 20
lb., 92 brightness which is both acid- and chlorine-free. Letters are enclosed in
security tint #10 white business self-sealing envelopes (legal size) and we use
white #9 envelopes for the Self-Addressed Return Envelope (SASE).
Q. Can I preview my letter before it’s sent?
Yes. You can preview and amend the letter. Once you upload or write a letter on
Compose My Letters, click Save. Then you can preview
the letter on
My Mailbox. Mail A Letter processes your
order only after you have given approval on the Order page. This Order page is reached
by clicking the "Mail" icon on
Compose My Letters or
next to letters on
My Mailbox.
Q. What is the status of my order?
You can track the status of your order in
My Mailbox.
Letters written and uploaded are saved in "Draft" status. You can amend, change
or delete letters in Draft status. Once you submit a letter for payment, the letter
goes "In Production" status. At this point you cannot change or delete the letter.
It is currently being printed and prepared for mailing. Once your letters are delivered
to the post office and mailed, the status will change to "Mailed".
Q. What if I submit a letter for payment, it’s “In Production” and I need to change
or delete the letter?
At this time, you must
contact Customer Support directly
to stop the order. If the letter has not been sent, we will place the letter back
in Draft status so you can change or delete the letter. We will also refund the
order at no fee. To resend the letter, you will need to submit the letter again
for payment and we will process the order.
Q. Where will my letter be posted?
Mail A Letter mails from Jersey City, NJ and New York, NY. If you want to specify
which location your letters are posted at no extra charge, please
contact Customer Support with this request.
Q. When will my letter be mailed?
Within 24 hours from submission.
Q. What happens to returned letters?
You provide the return address so the letter will be returned to you with a general
post office explanation as to why it was returned.
Q. Is there any compensation or refund in case there is delay in USPS delivery or
a returned letter?
No. Once a letter is in the possession of the USPS, Mail A Letter has no control
over the delivery. The United States Post Office will return your letter to the
address you provide as your return address.
Q. What do I do if I forget my password?
Click on the Forgot Login/Password link on the login page. This will take you to
the Retrieve Password page. Enter the email address you provided during registration.
Mail A Letter will send the password to your registered email address.
Q. What is the policy in terms of the information you collect (e-mail and mailing
addresses)?
Mail A Letter takes your privacy very seriously. Mail A Letter does not sell or
distribute any information which goes through our system. All information included
in and pertaining to the letters is kept on a secure server. Visit our Privacy Statement
page for complete details.
Q. Is the transfer of my information secure and will my information be protected?
Yes. Mail A Letter places the highest priority on security. The Mail A Letter server
implements 128bit-SSL-certificate encryption for the transmissions between your
computer and the server. This technique is used for bank transfers and is considered
the safest on the market. You can recognize the secure server by the https:// designation
in the address line and by the padlock symbol in the symbol line of your browser.
Once a letter is posted it is secure as any other letter trusted to the United States
Post Office. See the USPS policy at: http://www.usps.com/privacyoffice/faqs.htm.
Q. How do I receive customer support?
Please
contact us or find answers to your questions above
on this FAQs page.
* Please visit our Pricing page for complete information.