Mail A Letter FAQs

The answers to our most frequently asked questions:

Q. How do I use Mail A Letter?

Log in to your secure Mail A Letter account on the Login page. Simply write a letter on the Compose My Letters page and supply the mailing address. Preview your letter and give final approval. Mail A Letter will print and mail the letter through the USPS to the address you provide. You can store your letters in My Mailbox and frequent contact addresses in My Address Book.

Q. What kind of documents can I send?

Statements, notifications, invoices, announcements, thank you letters, marketing promotions, renewal notices, data sheets, promotions, quotes, product data sheets, event notifications, investor relations, thank you letters, personal letters, etc…any paper that can be sent through US first class mail and complies with our Terms Of Use.

Q. Do you advertise Mail A Letter in my letters?

No. To respect your privacy, MailALetter does not place any mention of our service within your letter. On the outside of the envelope under your return address we do say: Sent via www.mailaletter.com. This line can be removed upon request.

Q. How much does the service cost?

Registration and your Mail A Letter account are free. To send a letter to an address in the United States, it's 99¢ for the 1st page, 25¢ each additional page. For international letters, any letter to an address outside the United States, it's $1.99 for the 1st page, 25¢ each additional page. Please visit our Pricing page for complete information. Need to include a return envelope? Letters can include a self-addressed return envelope with first-class postage for only $1.00.

Q. Can I add a return envelope?

Yes, Mail A Letter provides a return envelope option. There is a check box on the Compose My Letters page to include a self-addressed return envelope with first-class postage. The address will be the same as your return address. Mail A Letter will add this return envelope to your letter for an additional $1.00.

Q. What forms of payment do you accept?

For the fastest payment service, Mail A Letter provides customers with My MailBank. Add funds to your MailBank with a VISA, MasterCard, American Express or Discover credit card. Mail A Letter also accepts payment for individual orders from VISA, MasterCard, American Express, Discover and payment through PayPal and Google Checkout.

Q. When can I use this service?

Aside from scheduled downtimes for website maintenance, Mail A Letter is available 24 hours a day, every day.

Q. Is there a maximum or minimum number of letters allowed?

No, send 1 letter or a thousand.

Q. Can I add a signature to my letter?

Yes. You can add a digital signature in a format accepted by Mail A Letter.

Q. Which data file formats are supported for uploads and attachments?

We accept the following file formats: Adobe PDF(.pdf), Microsoft Word(.doc,.docx), HTML(.htm,.html), Rich Text format(.rtf) and finally plain old text(.txt).

Q. How do you print the letters?

Letters are printed on a quality laser jet printer. Mail A Letter uses premium laser paper, 8 1/2in. x 11in., 24 lb., 98 brightness which is both acid- and chlorine-free. Letters are enclosed in white self-sealing envelopes.

Q. Can Mail A Letter print letters in color?

Yes. Mail A Letter can print in black & white and color.

Q. What is the status of my order?

You can track the status of your order in My Mailbox. Submission Complete: Your order was successfully received. Order in Production: Your order is currently being printed and prepared for mailing. Order Mailed: Your order has been delivered to the post office and mailed.

Q. Where will my letter be posted?

Mail A Letter mails from Jersey City, NJ and New York, NY with more locations coming soon.

Q. When will my letter be mailed?

Within 24 hours from submission.

Q. Do you mail internationally?

Yes, Mail A Letter will accept orders from anywhere in the world and send to any address in the world. Mail A Letter provides international mailing for a flat fee of only $1.99* for the 1st page, $0.25 each additional page.

Q. What happens to returned letters?

You provide the return address so the United States Post Office will return your letter to you with a general explanation as to why it was returned.

Q. How do I receive customer support?

Please Contact Us or find answers to your questions on this FAQs page.

Q. Can I preview my letter before it’s sent?

Yes. You can preview and amend the letter. Mail A Letter processes your order only after you have given approval.

Q. What is the policy in terms of the information you collect (e-mail and mailing addresses)?

Mail A Letter takes your privacy very seriously. Mail A Letter does not sell or distribute any information which goes through our system. All information included in and pertaining to the letters is kept on a secure server. Visit our Privacy Statement page for complete details.

Q. What do I do if I forget my password?

Click on the Forgot Login/Password link on the login page. This will take you to the Retrieve Password page. Enter the email address you provided during registration. Mail A Letter will send the password to your registered email address.

Q. Is there any compensation or refund in case there is delay in USPS delivery or a returned letter?

No. Once a letter is in the possession of the USPS, Mail A Letter has no control over the delivery. Returned Mail: The United States Post Office will return your letter to Mail A Letter with a general explanation as to why. Mail A Letter will contact you and ask for additional information in order to mail the letter again. The charge is the same price for a second mailing as for the first mailing. If the letter is returned a second time Mail A Letter will notify you that the letter is undeliverable. There is no refund.

Q. Is the transfer of my information secure and will my information be protected?

Yes. Mail A Letter places the highest priority on security. The Mail A Letter server implements 128bit-SSL-certificate encryption for the transmissions between your computer and the server. This technique is used for bank transfers and is considered the safest on the market. You can recognize the secure server by the https:// designation in the address line and by the padlock symbol in the symbol line of your browser. Once a letter is posted it is secure as any other letter trusted to the United States Post Office. See the USPS policy at: http://www.usps.com/privacyoffice/faqs.htm.
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