Mail A Letter FAQs
The answers to our most frequently asked questions:
Q. How do I use Mail A Letter?
Log in to your secure Mail A Letter account on the Login page. Simply write a letter
on the Compose My Letters page and supply the mailing address. Preview your letter
and give final approval. Mail A Letter will print and mail the letter through the
USPS to the address you provide. You can store your letters in My Mailbox and frequent
contact addresses in My Address Book.
Q. What kind of documents can I send?
Statements, notifications, invoices, announcements, thank you letters, marketing
promotions, renewal notices, data sheets, promotions, quotes, product data sheets,
event notifications, investor relations, thank you letters, personal letters, etc…any
paper that can be sent through US first class mail and complies with our Terms Of
Use.
Q. Do you advertise Mail A Letter in my letters?
No. To respect your privacy, MailALetter does not place any mention of our service
within your letter. On the outside of the envelope under your return address we
do say: Sent via www.mailaletter.com. This line can be removed upon request.
Q. How much does the service cost?
Registration and your Mail A Letter account are free. To send a letter to an address
in the United States, it's 99¢ for the 1st page, 25¢ each additional page. For international
letters, any letter to an address outside the United States, it's $1.99 for the
1st page, 25¢ each additional page. Please visit our Pricing page for complete information.
Need to include a return envelope? Letters can include a self-addressed return envelope
with first-class postage for only $1.00.
Q. Can I add a return envelope?
Yes, Mail A Letter provides a return envelope option. There is a check box on the
Compose My Letters page to include a self-addressed return envelope with first-class
postage. The address will be the same as your return address. Mail A Letter will
add this return envelope to your letter for an additional $1.00.
Q. What forms of payment do you accept?
For the fastest payment service, Mail A Letter provides customers with My MailBank.
Add funds to your MailBank with a VISA, MasterCard, American Express or Discover
credit card. Mail A Letter also accepts payment for individual orders from VISA,
MasterCard, American Express, Discover and payment through PayPal and Google Checkout.
Q. When can I use this service?
Aside from scheduled downtimes for website maintenance, Mail A Letter is available
24 hours a day, every day.
Q. Is there a maximum or minimum number of letters allowed?
No, send 1 letter or a thousand.
Q. Can I add a signature to my letter?
Yes. You can add a digital signature in a format accepted by Mail A Letter.
Q. Which data file formats are supported for uploads and attachments?
We accept the following file formats: Adobe PDF(.pdf), Microsoft Word(.doc,.docx),
HTML(.htm,.html), Rich Text format(.rtf) and finally plain old text(.txt).
Q. How do you print the letters?
Letters are printed on a quality laser jet printer. Mail A Letter uses premium laser
paper, 8 1/2in. x 11in., 24 lb., 98 brightness which is both acid- and chlorine-free.
Letters are enclosed in white self-sealing envelopes.
Q. Can Mail A Letter print letters in color?
Yes. Mail A Letter can print in black & white and color.
Q. What is the status of my order?
You can track the status of your order in My Mailbox. Submission Complete: Your
order was successfully received. Order in Production: Your order is currently being
printed and prepared for mailing. Order Mailed: Your order has been delivered to
the post office and mailed.
Q. Where will my letter be posted?
Mail A Letter mails from Jersey City, NJ and New York, NY with more locations coming
soon.
Q. When will my letter be mailed?
Within 24 hours from submission.
Q. Do you mail internationally?
Yes, Mail A Letter will accept orders from anywhere in the world and send to any
address in the world. Mail A Letter provides international mailing for a flat fee
of only $1.99* for the 1st page, $0.25 each additional page.
Q. What happens to returned letters?
You provide the return address so the United States Post Office will return your
letter to you with a general explanation as to why it was returned.
Q. How do I receive customer support?
Please
Contact Us or find answers to your questions on
this FAQs page.
Q. Can I preview my letter before it’s sent?
Yes. You can preview and amend the letter. Mail A Letter processes your order only
after you have given approval.
Q. What is the policy in terms of the information you collect (e-mail and mailing
addresses)?
Mail A Letter takes your privacy very seriously. Mail A Letter does not sell or
distribute any information which goes through our system. All information included
in and pertaining to the letters is kept on a secure server. Visit our Privacy Statement
page for complete details.
Q. What do I do if I forget my password?
Click on the Forgot Login/Password link on the login page. This will take you to
the Retrieve Password page. Enter the email address you provided during registration.
Mail A Letter will send the password to your registered email address.
Q. Is there any compensation or refund in case there is delay in USPS delivery or
a returned letter?
No. Once a letter is in the possession of the USPS, Mail A Letter has no control
over the delivery. Returned Mail: The United States Post Office will return your
letter to Mail A Letter with a general explanation as to why. Mail A Letter will
contact you and ask for additional information in order to mail the letter again.
The charge is the same price for a second mailing as for the first mailing. If the
letter is returned a second time Mail A Letter will notify you that the letter is
undeliverable. There is no refund.
Q. Is the transfer of my information secure and will my information be protected?
Yes. Mail A Letter places the highest priority on security. The Mail A Letter server
implements 128bit-SSL-certificate encryption for the transmissions between your
computer and the server. This technique is used for bank transfers and is considered
the safest on the market. You can recognize the secure server by the https:// designation
in the address line and by the padlock symbol in the symbol line of your browser.
Once a letter is posted it is secure as any other letter trusted to the United States
Post Office. See the USPS policy at: http://www.usps.com/privacyoffice/faqs.htm.